This policy is provided in English only to avoid any misunderstandings that may result from a language translation. If you need assistance understanding this policy, please seek proper advice. If you are unable to understand this policy, please do not use this website.
AlHeyaza©PRIVACY STATEMENT
Last modified April 1, 2022
AlHeyaza Properties WLL operates the website https://www.alheyazaproperties.com/ (“Site”). We respect the privacy of all users of the Site, whether you are just starting your real estate search or have visited our Site before. This Privacy Statement provides detailed information about how we protect your privacy, how we treat your Personal Information, and how we use aggregated information. By using or registering for the Site, you indicate that you accept this Privacy Statement. If you do not agree with this Privacy Statement, you cannot use the Site. We reserve the right to modify this Statement at any time by posting a notice on the Site’s home page. We may also provide additional notice of significant changes if we deem it necessary. Your continued use of the Site after any changes to this Privacy Statement indicates that you accept those changes.
The servers that host the Site are located in Qatar, and the Site is governed by Qatar law. If you are located outside of Qatar, your Personal Information will be transferred to Qatar when you submit it to the Site. By submitting your Personal Information, you consent to this transfer and to the storage, processing, and use of your information in Qatar in accordance with this Privacy Statement and Qatar law.
This Privacy Statement applies only to your use of this Site.
Personal Information is any information that is collected online by AlHeyaza and that can be used to identify an individual, such as their name, address, telephone number, and email address.
We collect your Personal Information on the Site to improve the services we offer. We only collect Personal Information from you when you voluntarily submit it in order to access certain services or information, such as:
- Registering for special communications, such as saving a search for you and sending you new listings that match the criteria of your saved search (if you request this)
- Requesting to find a property, list your property, or find a sales associate
- Requesting to contact us
- Requesting to receive periodic industry updates
- Requesting to email a listing to a friend
- Inquiring about franchising opportunities
We may also use your Personal Information to inform you about other services and products that may be available through us, our family of companies, our franchisees, and/or companies with which we have a marketing relationship. We may also use your Personal Information to provide you with a customer survey to assess your satisfaction with our services and products.
If you contact us, we will collect your Personal Information. This information will be retained or referred to by an independent Franchisee or sales associate, depending on the nature of your inquiry. If you are looking for a property or sales associate, your information will be referred to a Franchisee or sales associate. If your inquiry or complaint requires a response from us, it will be referred to the appropriate department for research and a response. The information we collect will not be used for any other purpose.
If you choose to send a listing to a friend, you will be asked to provide your friend’s name and email address in order to personalize the email and send it. We do not store this information, and it is only used to send the one-time referral email.
Even if you do not provide us with any Personal Information, we collect information about how you use our Site, which we refer to as Non-Personal Information. This information cannot be used to personally identify you and is described in more detail below.
Non-Personal Information is information that is collected automatically when you use our Site, such as your IP (internet protocol) address, browser type, the name of your ISP (internet service provider), information about where you came from before arriving at our Site, which pages you visit on our Site, the order in which you visit those pages, and how long you spend on each page. We use a vendor to collect this information, compile it, and report it to us. This information helps us improve our Site and provide a better experience for our users.
We use Non-Personal Information to customize the advertising and content you see on our Site, improve our services, conduct research, and provide anonymous aggregated reporting for internal audits and third parties.
We may share your Personal Information with affiliated companies and marketing partners as permitted by law in order to provide you with full-service real estate brokerage services. This sharing will only take place under certain circumstances, such as: when engaging third-party vendors to provide services on our behalf, where these vendors have agreed not to disclose or use your Personal Information for any purpose other than providing the requested services; or in special circumstances where it is necessary to disclose and use your Personal Information and Non-Personal Information, such as to enforce our Privacy Statement or Terms of Use, to protect our property or rights, to protect the safety of anyone, to investigate illegal or improper activities, to carry out a merger or consolidation with another entity, or to respond to subpoenas, court orders, or other legal or administrative processes. In all cases, we will only share your information in accordance with the law and with the utmost respect for your privacy.
